The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Legislative, financial and procedural requirements may be outlined and reflected in: | relevant commonwealth, state and territory legislation and regulations that affect organisational operation including:anti-discrimination and diversityOHSbuilding accessenvironmentalequal employment opportunityindustrial relationspublic healthtaxationrelevant common lawtrade practices laws and guidelinesconsumer protection laws and guidelinesAustralian standardsbusiness or occupational licensing requirementsquality assurance and certification requirementsrelevant industry codes of practice and ethicsprivacy/confidentiality requirements and laws applying to owners, contractors and tenantsrelevant local government policies and regulationsfreedom of information documentstribunal and court precedents. |
Clients may include: | building owners and managersbuilding designersarchitectsbuildersowners of transport conveyancesmanagers of transport conveyanceseducational services providersorganisations developing Disability Discrimination Act (DDA) Action Plansother access consultants. |
Organisational requirements may be outlined and reflected in: | access and equity policy, principles and practicesbusiness and performance plansclient service policies, procedures and standardscodes of conduct and codes of practicecommunication channels and reporting procedurescommunication of services offeredcomplaint and dispute resolution procedurescompliance with legislation, codes and workplace standardscontinuous improvement processes and standardsdefined resource parametersduty of careemployer and employee rights and responsibilitiesethical standardslegal policies and guidelinesOHS policies, procedures and programsorganisational mission statement, goals, objectives, plans, systems and processespolicies and procedures relating to the setting of fees and the negotiation and management of contractspolicies and procedures relating to own role, responsibilities and delegationprivacy and confidentiality policies and proceduresquality assurance and procedures manualsrecords and information management systems and processesstyle guides and other guides used to prepare documents. |
Relevant persons may include: | business partnerssupervisorscolleaguesclientslegal representativesindustry association representativesconsumers. |
Specialist advice may be sought from: | supervisors and colleaguesbusiness partnersarchitectsowners and developersbuildersdesignerssolicitorsgovernment officialsindustry associationsOHS representatives. |
Regulatory, industry and association standards and procedures may include: | industry codes of conduct and ethical practiceslegislative and statutory requirements outlined in relevant legislation (e.g. licensing, anti-discrimination and building access)tribunal and court precedentsindustry standardsOHS standards. |
Codes of ethics, practice and/or conduct may relate to: | maintaining confidentialityuse of organisational propertyduty of careindividual behaviournon-discriminatory practicesmisrepresentation of personal or business competencies or the nature of the services being offeredclear communication regarding services offered and fee for servicesclear negotiation of fees. |
Specific needs may relate to: | language (verbal, non-verbal and written)traditional practices and observationsbeliefs and valuesfood and dietdressreligious and spiritual observancessocial conventionscultural stereotypesconventions of gender and sexuality. |
Feedback may include: | formal and informal discussions, reviews and evaluations with:existing and previous clientspeers, colleagues and managersinformation provided by others involved in a professional capacity, both internal and external to the organisation. |
Risks may relate to: | physical, financial or human resourcescompetitionclient/staff dissatisfaction (e.g. complaints)health and safetyproject control and cash flowsuppliers and contractorschanges to regulations and legislationtime constraints.And may be identified through:regular formal and informal consultation/meetings with colleaguesregular housekeeping activitiesongoing trainingaudits and review of audit reportsinspections in area of responsibilitychecking work area and/or equipment before and during workreview of OHS records. |
Limitations may relate to: | job role and responsibilitiesquality processesown competency levelindustry requirementsown understanding of risk identification processesown interpretation of legislation, regulations and procedurescomplying with OHS requirementslegal responsibilities. |
Information collection processes may include: | questionnairesdocumentation and reportsquality assurance dataregular meetingscomments from business partners, supervisors and colleagues. |
Competency standards and other relevant benchmarks may relate to: | personal and technical knowledge, skills and attitudinal aspects (competencies) required to effectively and efficiently undertake the day-to-day tasks and duties of the work function and specifically:competency standards for the access consulting industryother relevant industry, cross-industry and enterprise competency standardsother benchmarks such as industry codes of practice and ethics, and statutory and legislative requirements for working in the access consulting sector. |
Professional development strategies may include: | formal and informal learning programswork rotation to facilitate changing work prioritiesusing existing strengths to focus future career developmentinvolvement in community/industry activitiescoaching, mentoring and supervisionupdating and maintaining knowledge base on current issues for work/professional practiceidentifying and establishing new career paths. |
People may include: | clients, their staff and contractorsbuilding owners and managersproperty developersservice groupscommunity groupsgovernment agenciesbuilding and construction industry personnelbuilding certifiersregulatory authorities. |
Legislative requirements for the provision of access may include: | Australian standardsBuilding Code of AustraliaDDADDA Premises, Transport and Education Standardscommonwealth, state and territory anti-discrimination legislation and regulationsstate and territory building legislation. |
Interpersonal skills and communication techniques may include: | active listening to clarify and confirm understandingcontrol of tone of voice and body languageculturally aware/sensitive use of language and conceptsdemonstrating flexibility and a willingness to negotiatepresenting options and consequencesproviding constructive feedbackreflectionseeking feedback to confirm understanding of needssummarising and paraphrasing to check understandingusing effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures)using language that is:accurate, articulate and concisepositive, confident and cooperativeverbal or non-verbal. |
Capability includes: | personal competenciesorganisational competencies. |
Standard documentation may include: | organisational, industry and other contractsbuilding codeslicencesspecificationsplans and maps. |
Business equipment/ technology may include: | computersemailinternet, extranet and intranetfacsimile machinesprinters, photocopiers and scannersdata storage devicessoftware applications such as databases and word applications. |
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